Find answers to the most frequently asked questions. Can’t find your question? Then get in touch via one of the options below.
By phone
Contact your wholesale store
Start a conversation with your wholesale store
Contact form
Ask detailed questions via our contact form
You can find the contact details of your HANOS wholesale store here.
You can contact your HANOS wholesale store via WhatsApp. You will find the phone number on the contact page of your HANOS wholesale store.
Would you like to change your address, for example? To change your customer details, you can contact your own branch. You can also report a change at the reception desk of your branch; please bring a valid ID. Would you like to change your online customer details directly? Then fill in the contact form for changing customer details.
In all our wholesale stores you can pay by debit card or in cash. Payment by credit card is not possible. Meal vouchers (BE only) cannot be used in the store. Under certain conditions, payment by direct debit is possible. Would you like to know whether you qualify? Please contact the service desk of your HANOS branch.
If you would like to return a product, please contact the customer service of your HANOS branch.
Under certain conditions, you can have your goods delivered by HANOS. Delivery depends on certain conditions, such as a minimum order size. Would you like your goods delivered? Please contact your HANOS wholesale store. We are happy to look at the options with you!
You can submit your request via the product listing form.
You can only log in to our website if you have made explicit arrangements for the delivery of your orders. In that case, you will have received login details from us. Once logged in, you will see product prices and can place orders online. Read more about the ordering process.
HANOS strives for a more sustainable food system and corporate social responsibility (CSR). Our policy focuses on energy and transport, waste and food waste, packaging, range and purchasing, and employees and society. We aim for CO2 reduction, less waste and sustainable products. For more information, read more here.